NOTICE: The safety of our clients and staff remains paramount to the San Mateo County Department of Housing.  To minimize the risk of exposure to COVID-19, Department of Housing/Housing Authority Belmont office and property management offices will be closed to the public until further notice. All non-urgent, non-emergency work orders and annual/biennial housing quality standards inspections will be suspended.  

• Recertification, interim changes, and self-sufficiency progress appointments will be conducted by mail or email only; any necessary follow up will be done with a phone interview. Please ensure we have your current contact information. 

• In-office as well as inspection appointments will be canceled. Please complete any paperwork that was included in the appointment letter and return it to our office by email/mail as soon as possible. We will notify you if additional documents/verifications are needed. 

• To accommodate program participants moving into a new unit, move-in inspections will be conducted via owners’ self-certification. Owners will be asked to self-certify that their units meet Housing Quality Standards, using the Housing Authority Form, https://housing.smcgov.org/document/hqs-inspection. A follow up inspection may be conducted at a later date. 

• Reinspection appointments will be canceled. To document correction of a deficiency, landlords will be asked to complete the HACSM self-certification form (see above link) and email the completed form with a photo of the repaired item(s). 

To ensure we can promptly respond to your need, please use the following email addresses to submit your inquiry or request. Due to high-volume of inquiries we are receiving, please expect up to 72 hours for a reply. 

Inspection, Request for Tenancy Approval, contract rent related: leasingteam@smchousing.org

Eligibility, income and family composition change requests: interims@smchousing.org

Family self-sufficiency related: vgvelgado@smchousing.org

Notice to vacate, voucher issuance briefings: csteam@smchousing.org

Landlords under existing HAP contract with payment questions: jfortier@smchousing.org or sgoebel@smchousing.org

After reviewing all the information on the COVID-19 SMC Eviction Regulations page and on the FAQ’s (Frequently Asked Questions) page, if you still have questions related to COVID-19 and Housing, you can send us an e-mail at covid19@smchousing.org or you can call us at (650) 363-7873

 

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