Response Time
Response Time - Excellent
Response Time - Good
Response Time - Fair
Response Time - Poor
Response Time - N/A
Response Time - No Answer
Courtesy of staff
Courtesy of staff - Excellent
Courtesy of staff - Good
Courtesy of staff - Fair
Courtesy of staff - Poor
Courtesy of staff - N/A
Courtesy of staff - No Answer
Knowledge of staff assisting you
Knowledge of staff assisting you - Excellent
Knowledge of staff assisting you - Good
Knowledge of staff assisting you - Fair
Knowledge of staff assisting you - Poor
Knowledge of staff assisting you - N/A
Knowledge of staff assisting you - No Answer
Helpfulness of written information
Helpfulness of written information - Excellent
Helpfulness of written information - Good
Helpfulness of written information - Fair
Helpfulness of written information - Poor
Helpfulness of written information - N/A
Helpfulness of written information - No Answer
Helpfulness of verbal information
Helpfulness of verbal information - Excellent
Helpfulness of verbal information - Good
Helpfulness of verbal information - Fair
Helpfulness of verbal information - Poor
Helpfulness of verbal information - N/A
Helpfulness of verbal information - No Answer
Staff availability
Staff availability - Excellent
Staff availability - Good
Staff availability - Fair
Staff availability - Poor
Staff availability - N/A
Staff availability - No Answer
Information about the process
Information about the process - Excellent
Information about the process - Good
Information about the process - Fair
Information about the process - Poor
Information about the process - N/A
Information about the process - No Answer
Appropriate follow-up
Appropriate follow-up - Excellent
Appropriate follow-up - Good
Appropriate follow-up - Fair
Appropriate follow-up - Poor
Appropriate follow-up - N/A
Appropriate follow-up - No Answer