San Mateo County Cares - Department of Housing

San Mateo County cares about providing excellent and courteous public service. We would like to know if we are succeeding and how we can do better. Please take a moment to complete this survey.

Note: questions marked with an * are required.

Please check the box(es) of the services provided to you by Housing & Community Development:

Housing Rehab Program

First Time Homebuyer Program

Housing Development Project

Minor Home Repair Program (CID, North Peninsula, etc.)

Public Facility Rehab Project

Micro-Enterprise/Business Development

Public Services Contract

Other HCD

Check any that apply

Please check the box(es) of the services provided to you by Housing Authority:

Check any that apply

Please rate:

	Excellent	Good	Fair	Poor	N/A	No Answer
Response Time	Response Time - Excellent	Response Time - Good	Response Time - Fair	Response Time - Poor	Response Time - N/A	Response Time - No Answer
Courtesy of staff	Courtesy of staff - Excellent	Courtesy of staff - Good	Courtesy of staff - Fair	Courtesy of staff - Poor	Courtesy of staff - N/A	Courtesy of staff - No Answer
Knowledge of staff assisting you	Knowledge of staff assisting you - Excellent	Knowledge of staff assisting you - Good	Knowledge of staff assisting you - Fair	Knowledge of staff assisting you - Poor	Knowledge of staff assisting you - N/A	Knowledge of staff assisting you - No Answer
Helpfulness of written information	Helpfulness of written information - Excellent	Helpfulness of written information - Good	Helpfulness of written information - Fair	Helpfulness of written information - Poor	Helpfulness of written information - N/A	Helpfulness of written information - No Answer
Helpfulness of verbal information	Helpfulness of verbal information - Excellent	Helpfulness of verbal information - Good	Helpfulness of verbal information - Fair	Helpfulness of verbal information - Poor	Helpfulness of verbal information - N/A	Helpfulness of verbal information - No Answer
Staff availability	Staff availability - Excellent	Staff availability - Good	Staff availability - Fair	Staff availability - Poor	Staff availability - N/A	Staff availability - No Answer
Information about the process	Information about the process - Excellent	Information about the process - Good	Information about the process - Fair	Information about the process - Poor	Information about the process - N/A	Information about the process - No Answer
Appropriate follow-up	Appropriate follow-up - Excellent	Appropriate follow-up - Good	Appropriate follow-up - Fair	Appropriate follow-up - Poor	Appropriate follow-up - N/A	Appropriate follow-up - No Answer

If you answered FAIR or POOR to any of the previous questions please indicate what was unsatisfactory about the service:

In order to improve our service, we would appreciate your comments and suggestions:

Would you like us to contact you regarding your complaint or suggestions?

Yes

No Answer

If you would like to recognize an employee who provided excellent service, please indicate his or her name and how they assisted you:

Name:

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Address:

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City

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State

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Zip

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Phone:

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Fax:

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E-mail:

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Department of Housing

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San Mateo County Cares - Department of Housing